Returns & Refunds

Return Policy🌺

We aim to ensure you love your Artemyss purchase, but if for any reason you are not completely satisfied, we are happy to offer a return for eligible items. Please carefully read our return policy below:

1. Eligibility for Returns

   • Items must be returned within 14 days of delivery.
   • Shoes must be unworn, in their original condition, and returned in the original packaging.
   • Returns that show signs of wear or damage may not be accepted.

2. Refund Process

   • For all returned shoes, a deduction of £35 per item will be applied to the refund amount. This covers the labour costs and costs of materials associated with creating each pair of shoes.
   • Refunds will be issued to the original payment method once the return is received and inspected.

3. How to Initiate a Return

   • Email us at [insert email] with your order number and reason for return.
   • Once your return is approved, we will provide you with the return address and instructions.
   • Please note that the cost of return shipping is the responsibility of the customer.

4. Exceptions

   • Sale items are final sale and cannot be returned or exchanged.

5. Damaged or Faulty Items

   • If you receive an item that is damaged or defective, please contact us within 7 days of delivery for a resolution.

Thank you for understanding the craftsmanship and effort that goes into each Artemyss piece. If you have any further questions, feel free to reach out to our team at Hello@Artemyss.com 💌🌺